Terms of service

1. Who we are

Dangly is a brand of IK BESTKEYRING, registration number 40002220959, Satiksmes iela 59, Jelgava, LV-3007, Latvia. Email: hello@mydangly.com. These terms apply to every order placed on this website.

2. Your order

A contract is formed when we send you the order confirmation email. Product photos and the live preview show examples; colours and finish of the real keyring may vary slightly.

3. Your personalisation

You are responsible for the plate number, name, text and files you send us, and we make them exactly as entered. By uploading a logo or design you confirm that you have the right to use it. We may refuse orders with offensive, misleading or unlawful content and will refund them in full.

4. Prices and payment

Prices are in euros and the price shown at checkout, including shipping, is final. We are not registered for VAT, so no VAT is added. Payments are processed securely by Shopify Payments; we never see your full card details.

5. Production and delivery

Production takes up to 2 working days and we dispatch within 1 working day after that. Delivery areas, prices and times are described in our Shipping policy.

6. Changes, cancellations and returns

Orders can be changed or cancelled within 3 hours by email. Personalised goods are excluded from the 14-day right of withdrawal. Faulty or damaged items are replaced or refunded as described in our Refund policy. Your statutory rights are not affected.

7. Liability

Our liability for an order is limited to the amount you paid for it, except where the law does not allow such a limit, for example for intent or gross negligence.

8. Applicable law and disputes

These terms are governed by the law of Latvia. If you are a consumer, you keep the protection of the mandatory consumer law of your country of residence. Please contact us first so we can solve the problem. You can also contact the Consumer Rights Protection Centre of Latvia (ptac.gov.lv).

9. Changes to these terms

We may update these terms. The version published on this page when you place your order applies to that order.